I was working with a client recently, as we were discussing the different ways to engage the team toward some new project they are starting. One of the main areas of concern: Team members were out "in the field" more, meeting with potential clients. She was looking for things she could ask her people to do to engage a conversation that may lead to more enhanced relationship-building communication.
I walked over to the white board in her office, and picked up three different colored pens. As she talked, I took notes. I did not try to organize, analyze or add to her ideas; I just wrote what she said. I started by posing the question:
What are some very specific ways to make connecting a more elegant, intuitive AND systematic process?
One idea we came up with, after the mind-mapping exercise, was to capitalize on the power of awareness. The idea that compliments go a long way in engaging people's interests. If possible, next time you see someone notice something outstanding. Is it their clothing? Jewelry? The way they handled a problem situation lately? Acknowledging their taste or ability will go a long way in engagement.
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