Our The Womack Company newsletter went out today; the topic: Practice on the small things so you can perform on the big ones. In my email inbox this morning was one of the "reviews" I get each day with links to "cool-stuff-I-probably-need-to-at-least-know-about." Here's one:
As I sat and watched the video for 5 and a half minutes, i reflected on the seeming dissonance between this overall want (at least the want I get from clients) to "save time, work more efficiently, have more time at the end of the day to do what I want..." and a general apprehension toward just how much the digital world, cyberspace and technology take over (take control).
I remember the first time I used a "self-checkout" service in a store. Looking around, I realized that an entirely new experience was possible! No more "cranky clerks." I know, I know, it's not the most positive way to look at the world; however, I am continually surprised by the different levels (positive AND negative) of customer service which exist out there.
Of course, as I see this video, MY thoughts turn to the learning/leadership/learnership models that could exist following the "Internet of Things." If you've been reading this blog for a while now, you know I'm a huge fan of Wayne Hodgins. I met him in the year 2000, and have followed his stuff ever since. His entire methodology - when I met him - was: What are the basics of what we're doing, and how can we do those more effectively. Good stuff!
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